Return Policy

At Vanity Decors, we want you to feel confident with every purchase. If an item is not the right fit for your space, our team is here to help make the return, exchange, or refund process clear and smooth.

1. Return Window

Most items purchased from Vanity Decors may be returned within 30 days of delivery for a refund or store credit, provided the item meets our return conditions.

All returns must be approved in advance and require a valid Return Merchandise Authorization (RMA) number.

Returns sent without prior approval or without an RMA number will be refused and will not be refunded.

2. Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

  • The item is unused, uninstalled, and unassembled.
  • The item is in its original condition.
  • The item is returned in its original packaging.
  • All parts, hardware, accessories, manuals, and protective materials are included.
  • The return request is approved by Vanity Decors in advance.
  • A valid RMA number is obtained before shipping the item back.

If a returned item does not pass inspection, no refund will be issued, and the item may be returned to the customer at the customer’s expense.

3. Return Shipping, Restocking Fees & Other Charges

Return shipping costs are the responsibility of the customer unless the return is due to damage, defect, missing parts, an incorrect item, or an error on our part.

Non-defective returns are subject to:

  • Return shipping costs
  • A 10% restocking fee

These fees will be deducted from the total refund amount.

For oversized or fragile items, additional return freight coordination fees may apply.

4. Oversized & Fragile Item Returns

Due to the size, weight, and fragile nature of shower doors and other oversized glass items, customers must not return these items on their own.

For oversized or fragile items, customers must contact Vanity Decors Customer Service before shipping the item back. Freight return logistics must be arranged and approved in advance.

A return shipping coordination fee may apply in addition to any applicable restocking fee.

5. Damaged, Defective, Missing, or Incorrect Items

Please inspect your order carefully upon delivery.

If your item arrives damaged, is defective, has missing parts, or is incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos of the product issue

  • Photos of the packaging, shipping label, and any visible damage

  • A brief description of the problem

For confirmed damage, defect, missing parts, or incorrect items, return shipping fees do not apply. Vanity Decors will prioritize sending replacement parts or a replacement product whenever possible. Depending on the situation and product availability, we may also offer a partial or full refund.

Claims submitted after 48 hours may be reviewed on a case-by-case basis and may be denied if the issue cannot be verified.

6. How to Start a Return

1. Please log into your account and visit the “My Orders” section, or contact our customer support team at support@vanitydecors.com.

2. Please include: 

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Photos, if the item is damaged, defective, missing parts, or incorrect

3. Pack the item(s) securely, using the original packaging and making sure all parts are included.

4. Once your return is approved, you will receive return instructions and an RMA number. Do not ship any item back before receiving approval and an RMA number.

5. Ship the item(s) within 10 business days of receiving return approval. Returns initiated after this window will not be accepted.

7. Refund Options

Once your return is received and inspected, you may choose one of the following refund methods:

  • Original payment method

  • Store credit

Store credit may be issued as reward points, does not expire, and can be used on future Vanity Decors purchases.

8. Refund Processing Time

  • Once your return is received, Vanity Decors will inspect the item within 5 business days.

  • If the return is approved after inspection, the refund will be processed within 10 business days.

  • Credit card refunds typically appear within 3–5 business days after processing, depending on your bank.

  • Other payment methods may take up to 14 days to fully process.

Please note that processing times may be longer during peak seasons.

If a returned item does not pass inspection, no refund will be issued, and the item may be returned to the customer at the customer’s expense.

9. Exchanges

For non-defective exchanges, customers are responsible for placing a new order for the replacement item.

The original item must be returned in unused, uninstalled, unassembled condition and in its original packaging with a valid RMA number.

If the replacement item costs more, the customer is responsible for the price difference. If the replacement item costs less, the price difference may be refunded after the original item is received and inspected.

10. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, missing parts, or incorrect:

  • Final sale items

  • Gift cards

  • Customized or made-to-order items

  • Items that have been installed, assembled, modified, or altered

  • Items missing original packaging, parts, hardware, accessories, manuals, or protective materials

  • Items damaged due to misuse, improper handling, improper installation, or customer-caused damage

  • Items returned after the approved return window

  • Items returned without prior approval or without a valid RMA number

11. Order Cancellations

Orders canceled before shipment are eligible for a full refund.

Once an order has shipped, it cannot be canceled and must be handled through the standard return process.

To request an order cancellation, please contact us as soon as possible at:

support@vanitydecors.com

12. Extended Holiday Return Policy

For items purchased between November 1 and December 31, returns are accepted until January 31 of the following year, provided all other return conditions are met.

13. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Vanity Decors
617 E Sunkist Street, Ontario, CA 91761, USA
Email: support@vanitydecors.com