Return Policy

At VanityDecors, we want you to feel confident and satisfied with every purchase you make. If an item you receive is not the right fit for your space, we’re here to help make the return or refund process as smooth and transparent as possible.

Returns & Exchanges

Most items purchased from VanityDecors may be returned within 30 days of delivery for a refund or store credit, provided that:

  • The item is unused, uninstalled, and unassembled

  • The item is returned in its original condition and original packaging

  • The return request is approved in advance

  • A valid Return Merchandise Authorization (RMA) is obtained

Returns sent without prior approval or without an RMA will be refused and will not be refunded.

Return shipping costs apply and are the responsibility of the customer unless the return is due to damage, defect, or an error on our part.

Our customer service team is always happy to assist you in selecting a replacement product or guiding you through the return process.

Non-Returnable Items

The following items are not eligible for return or refund, unless they arrive damaged or defective:

  • Final sale items

  • Gift cards

  • Customized or made-to-order items

  • Items that have been assembled, installed, or modified

  • Open-box items

Please note that original outbound shipping charges, including upgraded shipping fees or assembly services, are non-refundable.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue and packaging.

In these cases, return shipping fees do not apply, and we will work with you to provide a replacement, partial refund, or full refund based on the situation.

How to Start a Return

To initiate a return, please log into your account and visit the “My Orders” section, or contact our customer support team for assistance. Once your return is approved, you will receive return instructions and an RMA number.

Refund Policy

What Situations Qualify for a Refund?

You may be eligible for a refund under the following circumstances:

  • Order Cancellation
    Orders canceled before shipment are eligible for a full refund.

  • Returned Products
    Items returned within 30 days of delivery that meet our return conditions may receive a refund minus return shipping costs.

  • Price Difference for Exchanges
    If you exchange an item for one of lower value, the price difference will be refunded. If the replacement item costs more, you will be responsible for paying the difference.

  • Missing or Defective Items
    If your order is missing items or contains defective products, we may issue a refund or send a replacement, depending on availability.

  • Other Approved Situations
    In certain cases not listed above, refunds may be approved at our discretion. Please contact customer support so we can review your request.

Refund Options

Once your return is received and inspected, you may choose one of the following refund methods:

  • Original payment method

  • Store credit (issued as reward points, never expires, and can be used on any future VanityDecors purchase)

Refund Processing Time

  • Credit card refunds typically appear within 3–5 business days, depending on your bank

  • Other payment methods may take up to 14 days to fully process

Please note that processing times may be longer during peak seasons.

Extended Holiday Return Policy

For items purchased between November 1 and December 31, returns are accepted until January 31 of the following year, provided all other return conditions are met.

Contact Us

If you have any questions about returns or refunds, please contact us:

VanityDecors
617 E Sunkist Street, Ontario, CA 91761, USA
support@vanitydecors.com